🥞 About All Gravy

The next generation of employees are used to apps like Instagram, TikTok and ChatGPT in their personal life – but when they go to work at a restaurant chain or retail store, they’re met with software created before they were born.

We are transforming the industry through AI, and are modernising the tools for frontline employees and transforming the experience into one that is engaging and motivating; making their lives easier - from coordinating work to developing their careers.

We've grown incredibly over the last year and are looking to accelerate further. We already work with some of the most exciting brands in the Nordics and the UK (Pizza Pilgrims, Honest Burgers, Ottolenghi, Dishoom, Q8, 7-Eleven) and are looking to scale even faster.

We're backed by some of Europe’s leading investors (Moonfire, Scale Capital, Nordic Makers) and Angels (Bradley Horowitz (GP, Wisdom Ventures), Terese Hougaard (Partner, Atomico), Phil Chambers (Founder, Peakon).

🎯 The Role: Customer Support Intern

We’re hiring a service-minded, curious, and hands-on Customer Support professional to be the first point of contact for our users who are some of the most forward-thinking hospitality operators.

This is a unique opportunity to join a fast-moving tech startup at an early stage and grow with the company. You’ll work closely with our Customer Success and Product teams, and you’ll be empowered to shape how we support our customers, solve problems, and improve the experience for everyone who relies on our platform.

This position starts as a paid internship ending on January 9th 2026, with the opportunity to grow into a long-term role in Support and eventually Customer Success. This is a full-time position.

🛠 What You’ll Be Doing

This is a high-impact, customer-facing role where you’ll be at the heart of our operations. Your work will focus on four main areas:

1. Customer Interaction & Support

Be the first line of contact for users reaching out with questions, problems, or feedback

Handle a wide variety of inquiries: from how-to questions to deeper troubleshooting

Communicate clearly, empathetically, and professionally across channels (support chat, email, and sometimes phone calls)

Represent the voice of the customer internally and advocate for their needs

2. Problem Solving & Escalation

Investigate technical issues using available tools and documentation

Work independently to identify the root cause of issues before escalating

Know when to escalate and how to clearly communicate problems to our technical team (even all the way to the CTO when needed)

Follow up to ensure problems are resolved and the customer is satisfied

3. Internal Collaboration & Feedback Loops

Partner closely with Customer Success, Product, and Operations to flag issues and suggest improvements

Help identify patterns in support requests that can guide product or UX improvements

Share learnings and build internal documentation to make support more effective over time

4. Customer Education & Empowerment

Guide users in getting the most value out of our platform

Contribute to help center articles, onboarding resources, and user documentation

✅ What We’re Looking For

You don’t need years of experience! We care more about your motivation, curiosity, and ability to solve problems. You’re someone who enjoys helping others, is comfortable learning new tools, and wants to grow in a fast-paced tech environment.

For you to enjoy and succeed with the role, you:

... have a strong service mindset and a genuine desire to help others

... have excellent communication skills: Friendly, professional, and clear

... possess a problem-solving mentality: You are able to investigate and ask the right questions

... are comfortable with tech and keen to understand how things work

... are confident escalating problems and collaborating with technical teams

... are fluent in English as we have many nationalities represented both at our head office and among our customers

For you to enjoy the job even more, you:

... have experience in a customer-facing role (retail, hospitality, tech support, etc.)

... are interested in startups, SaaS, or hospitality tech

... are familiar with support tools like Intercom, Zendesk, or similar

... have a technical curiosity 

💡 Why Join Now

Immediate impact: You’ll have autonomy and trust from day one

Meaningful mission: Help make frontline work better for thousands across Europe

Strong culture: Low-ego, high-trust team with focus on clarity, speed, and ownership