Customer Success Manager (UK)
We usually respond within a week
🎯 About the Role as Customer Success Manager (UK)
We are looking for a relationship-driven Customer Success Manager who can ensure that our customers in the UK get maximum value out of All Gravy.
You will be responsible for a portfolio of live UK customers and act as their trusted adviser and strategic partner. Your focus will be on creating strong, long-term relationships and helping customers succeed - both with our platform and in their daily operations.
This is a full-time position based in Central London, where you will work primarily from our office with some flexibility for working from home. Remote work is not possible, as the role requires frequent collaboration with the team and meetings with customers.
🛠️ Your Responsibilities
In this role, you will take full ownership of the customer journey after onboarding, ensuring strong customer health and long-term value:
1. Customer relationship management
- Become the primary point of contact for your portfolio of customers
- Build strong, trusted relationships and drive ongoing engagement
- Ensure high customer satisfaction and retention
2. Strategic account ownership
- Drive success in key metrics such as:
- GRR
- Churn rate
- Expansion opportunities
- Understand customers’ business challenges and goals - and help them achieve measurable results
- Proactively identify risks, challenges, and opportunities before they escalate
3. Business insights & analytical thinking
- Monitor customer usage and performance data
- Translate insights into clear, actionable recommendations for both customers and internal teams
- Run regular business reviews to ensure alignment and measurable value
4. Collaboration & customer advocacy
- Work closely with Product, Support, Sales, and Operations to solve customer challenges and improve the customer experience
- Be the customer’s voice internally and contribute to product development based on feedback and insights
- Help improve Customer Success processes and play an active role in elevating team practices
⭐️ What does it take to thrive here?
We are not looking for a specific educational background - we are looking for the right mindset. You’ll thrive in the role if you are curious, commercially minded, and passionate about helping customers succeed.
You’ll enjoy the role if you:
- Have strong relationship-building skills and love creating value for customers
- Communicate clearly, confidently, and professionally
- Are comfortable working with data and turning insights into decisions and recommendations
- Possess a solid general business understanding
- Can work independently but also thrive in a collaborative environment
- Are comfortable working with tech and SaaS products – a technical background is not required, but curiosity and willingness to learn is essential
🚀 Why join All Gravy now?
- Direct impact: You get ownership and responsibility from day one
- Meaningful work: Help frontline employees improve their working lives
- Strong culture: Low ego, high trust, and a focus on learning, clarity, and accountability
- Growth opportunities: We’re scaling quickly, and you can grow with us
If you want to help shape the future of frontline work and build strong, lasting relationships with exciting UK brands, we’d love to hear from you! 🤩
- Department
- Commercial
- Locations
- All Gravy London
All Gravy London
Benefits
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Central office in Copenhagen
Our Copenhagen office is in the hip part of Nørrebro 📍
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Snacks & Beers
We have an unlimited supply of coffee, water, beer (mainly on Fridays 😉) and indulge in the world of snacks which we have plenty of 🍇 🍺 🍪
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Top equipment
You’ll receive all new equipment to do your best work 👨💻👩💻
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Flexible working times
Time is precious. Make it count. Morning person or night owl, this job is for you 🐓 ☀️ 🦉 🌙
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Remote work allowed
You know how you perform best. Work from your couch, your favourite café, or abroad when you feel like it 🌍 🛋
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Team events
We love to hang out with our colleagues. So be prepared for social gatherings, fun, and games 🕺🏻 ✨
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Learning culture
We want to grow as people as much as we want to grow our company. We practice giving and receiving feedback, and give you a lot of responsibility so you can experience a steep learning curve 👩🎓👨🎓
What is All Gravy?
We are modernising the tools for frontline employees and transforming the experience into one that is engaging and motivating; making their lives easier - from getting paid to developing their careers. We’re innovating on the whole employee journey: from being recruited, onboarded, growing skills and connecting with co-workers – all in one app.
Employers get a swiss-army-software to attract, motivate & retain their employees - rather than having to invest in 5 different pieces of software that are not fit for purpose.
About All Gravy
All Gravy is an HR-tech scaleup on a mission to make work fun again - for hourly employees in hospitality and retail.
The All Gravy app connects everything between employees and employers — from preboarding and onboarding to scheduling, communication, learning, surveys, and even pay access. It feels like the tools people already use in daily life: Duolingo, Messenger, WhatsApp.
Employers get a single platform that motivates and retains staff, instead of juggling five outdated systems. And with built-in AI, staff can get instant answers on things like recipes, shifts, or time off — without pinging HR.
We’re building All Gravy together with leading brands like Dishoom, Wahaca, Ottolenghi, Pizza Pilgrims, and Honest Burgers.